Complimentary 1–Day shipping is applicable for all online orders.
Please allow 1–2 business days (Monday–Friday) for the preparation and shipment of your order. The shipping (in-transit) time for your order will begin once a tracking number has been generated. Orders are shipped/delivered Monday - Friday (observed holidays and weekends are excluded).
Delivery Method
Estimated Delivery Time
Price
Next Day
By next business day (Monday - Friday)
FREE for all online orders
Same-day Shipping: For select items only, same-day shipping is offered on orders placed Monday - Friday by 2:00 pm, ET. Items eligible for same-day shipping are noted accordingly on the product page. In-transit shipping times may be impacted by shipping carrier delays.
For all purchases made online at Tourneau.com or Shop-at-Home, Tourneau will provide an exchange or refund within 14 days of delivery, provided merchandise has not been worn, altered, or special-ordered. All claims, returns, battery replacement, or warranty service must be accompanied by your invoice, original watch box and warranty materials. Shipping costs will not be refunded.
WILL I BE CHARGED FOR DELIVERY AND WHEN WILL THE GOODS BE SHIPPED?
We currently offer free shipping on all orders.
The scope of delivery is limited to Hong Kong and Macau.
International shipping warehouse addresses are not accepted.
If we are unable to contact you for two consecutive delivery attempts, your order will automatically be cancelled, and your payment will be refunded to your account.
RETURN /EXCHANGE OF PRODUCTS
Return / exchange without quality issues
For Products purchased at the Website, you can apply for a return / exchange within fourteen (14) calendar days from the date of receipt of the Products (based on the date of receipt on the logistics document). Please note that only one return/exchange request can be made per each order. Unless there is product quality problem, all products are only allowed to be exchanged or returned once per each transaction, and such exchange must be a product of the same style and in the same colour.
Please note that we only accept returns / exchanges if the returned / exchanged Products meet the "Return / Exchange Conditions" and do not belong to the "Return / Exchange Exclusions”described below.
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